Employment Opportunities : Get Involved : Tri-County Humane Society

Looking for a job that truly makes a difference?

Want to work in a compassionate and friendly environment? If you enjoy working with animals and people, this could be the job for you! (If you are a college student, TCHS participates in most local work-study programs and has flexible scheduling.)

Full-time positions have a benefit package including vacation, sick leave, wellness time, personal days, health insurance, and more. But perhaps the biggest benefit is knowing you have made a difference in the lives of many animals and people at the end of your work day.

Must be 18 years or older.

Current Opportunities:

Customer Service Supervisor - Full-Time Position

Customer Service Supervisor - Full-Time Position

REPORTS TO: Customer Service Manager
POSITION OVERVIEW:
With a passion for animal welfare and a commitment to the mission of Tri-County Humane Society (TCHS), the Customer Service Supervisor monitors the daily operations of the customer service team, ensuring that customers receive the highest level of service. This role involves supervising a team of customer service representatives, handling escalated customer issues, and implementing strategies to improve overall customer satisfaction.
KEY RESPONSIBILITIES:
1. Monitor the activities and overall culture of the customer service team, ensuring the delivery of non-biased, consistent, quality customer service
2. Train, mentor, and provide regular constructive feedback on customer service staff performance
3. Assist in creating and enforcing standards of operation (SOP) procedures and policies for customer services staff
4. Assist in implementing staff training and professional development opportunities to ensure staff are up to date with shelter processes, procedures, and best practices
5. Prepare and present regular performance reports to Customer Service Manager
6. Be the point of contact for law enforcement and animal control for all animal impound contract inquiries, pulling and providing regular reports and invoicing to municipalities
7. Monitor the For Pets’ Sake Thrift Store operations and provide regular assistance to the volunteer team to ensure clean, quality products are being sold at appropriate pricing
8. Assist with difficult animals upon intake as needed
9. Provide back-up customer service as needed to include answering phones, answering customer questions, and performing adoptions or animal intakes
10. Support customer service team with escalated customer complaints and inquiries, ensuring timely and satisfactory resolutions
11. Work with other departments to resolve customer issues and improve service processes
12. Maintain accurate records of customer interactions, transactions, comments, and complaints
13. Be a “go-to” resource for customer service staff for all customer service duties, animal breed recognition, animal aging, animal sexing, and retail products sold
14. Respond to customer service email and voicemail inquiries
15. Ensure that intake, adoption, and retail areas are kept clean, organized, and well-stocked
16. Ensure that shelter hours are observed and shelter opening and closing duties are performed
17.    Assist with offsite adoption program
18.    Perform other duties as assigned
LEADERSHIP:
1. Lead by example to ensure that every customer receives the highest level of respect, compassion, and professionalism from our customer service department
2. Mentor and provide day-to-day direction and feedback to customer service staff
3. Provide feedback to management for process improvement from an execution-level perspective
4. Identify gaps with needed skill sets and work with management to gain needed training

PROBLEM SOLVING / DECISION MAKING:
1.    Make decisions and solve problems with minimal assistance
2.    Demonstrate creative problem-solving techniques
3.    Utilize a collaborative approach
4.    Detect opportunities for improvement and provide suggestions

FUNCTIONAL AND TECHNICAL SKILLS / ABILITIES:
1.    Confident and capable of administering all customer service processes and procedures
2.    Knowledgeable of concerning signs or symptoms of illness in animals and ensure proper disinfection takes place throughout the day in intake, adoption, and retail areas to prevent the spread of disease
3.    Knowledgeable of concerning signs or body language in animals at intake to prevent injury to staff
4.    Proficient in shelter animal breed recognition
5.    Proficient in shelter animal aging
6.    Proficient in shelter animal sexing
7.    Proficient in required technology including but not limited to the shelter’s pet database and Microsoft Office Suites
8.    Proficient in keyboarding, spelling, and grammar
9.    Excellent organizational skills and attention to detail
10.    Able to work in a fast-paced environment and multi-task efficiently
11.    Able to work well under pressure
12.    Able to use discretion and good judgment in handling sensitive and/or confidential information and situations

QUALITY:
1.    Excellent customer service skills
2.    Excellent leadership skills
3.    Work contains minimum to zero errors consistently

INTERPERSONAL SKILLS:
1.    Professional, approachable, friendly
2.    Respectful of others
3.    High level of integrity
4.    Collaborative
5.    Excellent verbal, listening, and written communication skills
6.    Able to handle difficult situations with tact and diplomacy
7.    Able to deal effectively with conflict
8.    Patient and calm demeanor under pressure
9.    Excellent negotiation skills
10.  Welcomes feedback

EDUCATION AND EXPERIENCE:
1.    High school diploma or GED (minimum required)
2.    Customer service experience preferred
3.    Previous employment with TCHS preferred

PHYSICAL REQUIREMENTS:
1.    Must be able to work with and handle animals, some weighing 100 pounds or more and requiring strength and/or agility to capture or restrain
2.    Must be able to sustain prolonged periods of sitting or standing
3.    Must be able to lift up to 30 pounds

WORKING CONDITIONS:
1.    Exposure to unpleasant odors and noises
2.    Exposure to bites, scratches, and animal waste
3.    Exposure to contagious diseases
4.    Must have a flexible schedule including weekends and holidays
Shelter Worker - Part-Time Cleaner

Shelter Worker - Part-Time Cleaner

·         Must be at least 18 years old and comfortable around cats, dogs, rabbits, guinea pigs, etc.

·         Must be a thorough cleaner who isn’t afraid of tackling animal messes! The job is physical; cleaners are on their feet most of the time and must be able to lift up to 50 pounds or so.

·         Must be able to work quickly but carefully; attention to cleaning detail is a must!

Things to know:

·         Cleaning positions are primarily morning hours (8 a.m. to 12 p.m.); you must be available every other weekend.

·         Enjoy helping and caring for homeless animals while they await adoption. You will be making a difference!

Employment Application

MBAH Kennel License # MN140200

Contact Laura at (320) 252-0896 or hr@tricountyhumanesociety.org for more information on open employment opportunities.

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion, or national origin.

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TRI-COUNTY HUMANE SOCIETY is dedicated to the welfare of animals and to the education of people. Every employee plays an important role in caring for the sheltered animals and in conveying the message of respect for animals to the public. Because of this, we request that you answer the following questions within the space provided.

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